It's Ribelin's policy to add value by defining
value in our customers' terms. We represent only the highest quality suppliers and handle
only the highest quality products. At Ribelin we consistently meet customers'
specifications and expectations.
customer service is an integral part of the quality process. Everyone is committed to
providing the technical support and services our customers need. We try to give our
customers every possible advantage with toll free numbers for immediate assistance.
Our customer service representatives are people just like you who want to do a good
job. They are customer oriented and use their extensive training to satisfy our customers'
needs for products and services. These are the people who handle the day to day procedures
of taking and tracking orders
and coordinating our customers' requirements.
Our customer service representatives are cross trained on many raw material lines and
specific customer requirements. We provide initial and ongoing training in job-specific
areas and quality improvement. At Ribelin, we encourage and support personal and
We know that it is our people who bring ideas to life, providing new and better products
and services to our customers. We know the customer has a choice when it comes to doing
business - we want it to be with us!
For the most part, we operate our own fleet of trucks to serve metropolitan customers and
to ship goods between distribution centers.
An IBM AS-400 computer system helps us monitor order patterns, individual stock plans,
mortgaged inventory, special requirements and assist customers and suppliers with
inventory management. This program allows us to provide "just in time" delivery,
resulting in lower inventory costs for our customers.
Ribelin is a member of the National Association of Chemical Distributors (NACD), whose
code of business practices sets standards on the products we handle. This includes
regulatory training, proper receipt of products, loading and unloading, material handling,
safety awareness, product stewardship and proper disposal.
We have warehousing services at each of our distribution centers. That allows us to
provide personal attention not only to routine needs, but also to emergencies.
Return to top