It's Ribelin's policy to add value by defining value in our customers' terms. We represent only the highest quality suppliers and handle only the highest quality products. At Ribelin we consistently meet customers' specifications and expectations.

Customer Service:
At Ribelin, customer service is an integral part of the quality process. Everyone is committed to providing the technical support and services our customers need. We try to give our customers every possible advantage with toll free numbers for immediate assistance.

Our customer service representatives are people just like you who want to do a good job. They are customer oriented and use their extensive training to satisfy our customers' needs for products and services. These are the people who handle the day to day procedures of taking and tracking orders and coordinating our customers' requirements.

Our customer service representatives are cross trained on many raw material lines and specific customer requirements. We provide initial and ongoing training in job-specific areas and quality improvement. At Ribelin, we encourage and support personal and professional growth. We know that it is our people who bring ideas to life, providing new and better products and services to our customers. We know the customer has a choice when it comes to doing business - we want it to be with us!

Delivery:
For the most part, we operate our own fleet of trucks to serve metropolitan customers and to ship goods between distribution centers.

Inventory Management:
An IBM AS-400 computer system helps us monitor order patterns, individual stock plans, mortgaged inventory, special requirements and assist customers and suppliers with inventory management. This program allows us to provide "just in time" delivery, resulting in lower inventory costs for our customers.

Responsible Distribution:
Ribelin is a member of the National Association of Chemical Distributors (NACD), whose code of business practices sets standards on the products we handle. This includes regulatory training, proper receipt of products, loading and unloading, material handling, safety awareness, product stewardship and proper disposal.

Warehousing:
We have warehousing services at each of our distribution centers. That allows us to provide personal attention not only to routine needs, but also to emergencies.